What speeds do we provide?

Because of the way our network is set up, we can offer normal packages, ranging from 5Mb/s to 20Mb/s, or provide leased lines with no contention up to 1,000Mb/s. Depending on your needs, the upload speeds can be half as fast as the download speeds (rather than 1/10th of the download speed, as most landline providers will give you), or they can be equal to the download.

Are they guaranteed?

While no speed can be guaranteed 100%, we can promise that, over any 2 hour period, the average speed you receive will be at least 75% of the package speed that you have bought.

Are there any limits?

We do have Fair Use and Acceptable Use policies, to combat illegal hosting and other anti social practices there are no download or upload limits as standard – we won’t suddenly charge you more, or slow your speeds if you go over some arbitrary limit.

How does it work?

We have a fibre-optic network, connected to transmission towers around Deeside. These send a direct line-of-sight signal to a dish that we install on your business premises, which works exactly the same way as a normal landline. However, because the connection is wireless rather than down a long copper cable, the speeds we provide can be maintained, rather than slowing down the further you go.

Deeside Communications vs Landline and Satellite

Installation, Cost and Refund

Installation for a Business connection is £348 (inc VAT), and is an upfront, one-off cost. Subscription costs depend on the guaranteed speed package that you choose. Your subscription billing will only start after we have successfully installed the receiving equipment on your premises. If we cannot connect you, then we will completely refund the installation fee, so there is no risk to you.

Subscriptions and Contracts

Your contract length and payment plan are part of the ordering process. Your subscription will only start once your installation has been confirmed.

Getting money back (referrals)

There are various different ways to reduce your bills. One of the most popular ones is signing up other businesses. If a business signs up because you told them about us, we’ll give you the amount of their monthly subscription off your next bill. Do that just once a month, and you could get your broadband entirely free! Call the office on 01244 309 309 or email [email protected] to find out more.

What are the call out/response times for system problems?

For a business connection, the maximum fault response time is 4 working hours (8 hours at other times) and the maximum time to restore service is 8 working hours (24 hours at other times).

Does the Weather affect the signal?

Normal bad weather (gales/rain/etc) will not affect the signal. Extreme weather, such as heavy blizzards or icestorms, may cause the signal to weaken slightly. However, flooding (which often damages copper and fibre connections) will not affect our service at all.

If the entire local area is using their connection will that affect speeds?

No. Each of our connections is individual, and the maximum contention ratio is 20:1. This is regardless of whether you are in the same industrial estate or village.

What happens if the sight line is blocked – say by a new building or trees?

If something blocks the line of sight, then you will lose your broadband connection. We may be able to relocate the dish, but there will be a fee.

What about current contracts with other providers that are still running?

If you sign up, and can provide documentation showing that your BT contract ends within 3 months, then we will provide your connection for free until it expires.

What about future price rises?

While we do try and keep our prices as low as possible, they can fluctuate. Once you are in a contract, though, those prices are fixed until it’s time for renewal.

What size is the receiver dish?

The receiver dish is about 18inches across, and can be painted to blend in with the building it is situated on. At shorter ranges receiver bars can be used – they are about 12 inches long and 3 inches wide.